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I cannot sign in to my account. What can I do?

If you are signing in to your account for the first time, please try and follow the quick fix steps below.

1. Ensure that you have successfully received your account before you try to sign in.
2. Check and ensure that you have entered the correct login name and matching password which you have selected during the registration process. The password field is case-sensitive; check that you have not accidentally activated the caps lock key.
3. If you have forgotten your login name or password, please call our hotline or email us at [email protected] to access our account assistance in order to retrieve your login name or reset your password.

If you have only encountered problems signing in to your account recently, please follow the quick fix steps below.

1. Check and ensure that you have entered the correct login name and matching password.The password field is case-sensitive; check that you have not accidentally activated the caps lock key.
2. If you have recently updated your password and have forgotten your new password, please call us at our hotline or email us at [email protected] to access our account assistance page in order to reset your password.
3. If you have activated the self-exclusion feature, you will not be able to login to your account until the self-exclusion period expires.
4. If you have repeatedly tried to sign in using the incorrect set of login name and password, access will be restricted to your account temporarily for security purposes. Please contact our dedicated 90agency Customer Support Representatives immediately for further instructions.
5. Due to security concerns or technical issues, your account may be temporarily deactivated in some cases. Please contact our dedicated 90agency Customer Support Representatives immediately for further instructions.



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